bingo5 Privacy Policy

bingo5 ("bingo5," "we," "us," "our") is committed to protecting the privacy and personal data of all players who use the bingo5 platform at bingo5.net. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously.

This Privacy Policy describes in plain terms: what personal data bingo5 collects from you, the purposes for which we process that data, the legal bases for processing, how long we retain your data, who we share it with, and the rights you have under Philippine law. This Policy applies to all users of bingo5, whether you are browsing as a guest or are a registered player.

This Policy should be read alongside the bingo5 Terms & Conditions, which govern your use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data privacy matters, this Privacy Policy shall prevail.

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), bingo5 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes through the bingo5.net platform.

As the Personal Information Controller, bingo5 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

bingo5 collects the following categories of personal data, depending on how you interact with the Platform:

bingo5 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you visit bingo5.net, including through cookies, web beacons, server logs, and similar tracking technologies. See Section 10 for details on cookies.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from GCash, PayMaya, and banking partners.
• Regulatory sources: Information received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion registry checks.

bingo5 uses your personal data for the following purposes:

• Account management: Creating and maintaining your bingo5 account, verifying your identity, and managing your account settings and preferences.
• Service delivery: Enabling you to access and play games, process deposits and withdrawals, and use all features of the bingo5 Platform.
• KYC & age verification: Verifying that you are at least 21 years of age and confirming your identity in compliance with PAGCOR requirements and anti-money laundering (AML) regulations.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorized account access, and other illegal activities.
• Regulatory compliance: Meeting our obligations under Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Customer support: Responding to your inquiries, resolving disputes, and providing technical assistance.
• Responsible gaming: Monitoring gaming activity to identify signs of problem gambling and administering self-exclusion, deposit limits, and other responsible gaming tools.
• Platform improvement: Analyzing usage patterns to improve the bingo5 Platform, fix bugs, and develop new features.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates — only where you have provided consent. See Section 13.

Under the Philippine Data Privacy Act of 2012, bingo5 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA reporting obligations, and tax requirements.
• Legitimate interests: Processing necessary for bingo5's legitimate business interests, including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and optional analytics. You may withdraw consent at any time without affecting the lawfulness of prior processing.

bingo5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors: GCash, PayMaya, and banking partners receive the minimum data necessary to process your deposits and withdrawals.
• KYC & identity verification providers: Third-party providers who assist with identity verification and document authentication as part of the KYC process.
• Fraud prevention & AML partners: Service providers who assist bingo5 in detecting and preventing fraud, money laundering, and other financial crimes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulation.
• IT & platform service providers: Cloud hosting, data storage, and platform infrastructure providers who process data on bingo5's behalf under strict data processing agreements.
• Legal proceedings: Courts, law enforcement agencies, or other parties where disclosure is required by a valid court order, subpoena, or applicable law.

All third-party service providers who process personal data on behalf of bingo5 are required to maintain appropriate technical and organizational security measures and to process data only in accordance with bingo5's instructions.

bingo5 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account data & KYC documents: Retained for a minimum of 5 years from the date of account closure, in compliance with PAGCOR requirements and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by AMLA and tax regulations.
• Support communications: Retained for 2 years from the date of the last interaction, for dispute resolution and quality assurance purposes.
• Technical & usage data: Retained for 12 months from collection, after which it is anonymized or deleted.
• Marketing consent records: Retained for the duration of your account and for 3 years after account closure, as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with bingo5's data disposal procedures.

bingo5 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bingo5 servers;
• Encryption at rest for sensitive personal and financial data stored on bingo5 systems;
• Role-based access controls ensuring that only authorized personnel can access personal data, on a need-to-know basis;
• Regular security audits and penetration testing conducted by independent security professionals;
• Two-factor authentication (2FA) available for player accounts and mandatory for internal staff systems;
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

bingo5 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit a website.

bingo5 uses the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and game display options. Disabling these may affect your experience.
• Analytics cookies: Collect anonymized data about how players use the Platform, helping bingo5 identify popular games, navigation patterns, and technical issues. Used only with your consent.
• Marketing cookies: Used to deliver relevant promotional content within the bingo5 Platform. Used only with your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the bingo5 Platform.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bingo5:

• Right to be informed: The right to know what personal data bingo5 collects about you and how it is processed — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data bingo5 holds about you, including information on how it is being used.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your bingo5 account settings.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bingo5's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe bingo5 has violated your data privacy rights.

If you believe that a minor has registered on the bingo5 Platform, please contact us immediately at [email protected] so that we can take appropriate action. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

bingo5 may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers — but only where you have given your explicit consent to receive such communications during registration or through your account settings.

• Opting out: You can withdraw your consent to marketing communications at any time by updating your notification preferences in your bingo5 account settings, or by contacting support at [email protected].
• Transactional communications: Regardless of your marketing preferences, bingo5 will continue to send you essential account-related communications, such as deposit confirmations, withdrawal notifications, security alerts, and policy updates. These are not marketing communications and cannot be opted out of while your account is active.
• No third-party marketing: bingo5 will never share your contact details with third parties for their own marketing purposes.

bingo5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made, bingo5 will notify registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the bingo5 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or bingo5's data processing practices, please contact us through the following channels:

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through its official government channels.